Essentials
Per person · per month · billed monthly
15 hours per week
What’s included:
Reliable, professional support without the overhead of a full-time hire.
- ✓ Dedicated professional trained to your processes and standards
- ✓ Customer communications managed across email and live chat
- ✓ Day-to-day admin, query handling and CRM updates
- ✓ Weekly reporting so you always know what’s happening
Growth
Per person · per month · billed monthly
25 hours per week
What’s included:
Expanded support for businesses that are growing faster than their operations can keep up with.
- ✓ Full multi-channel support across email, chat and phone
- ✓ Complaint handling, escalation resolution and process support
- ✓ Customer satisfaction tracking and performance reporting
- ✓ Tailored to your workflows, tools and business needs
Scale
Per person · per month · billed monthly
40 hours per week (Full-time)
What’s included:
A fully embedded operational partner that treats your business like their own.
- ✓ Dedicated named team and account manager
- ✓ Custom workflows, systems integration and advanced reporting
- ✓ Monthly strategy reviews and priority escalation management
- ✓ Built around your business — not a one-size-fits-all solution
How does this compare to UK hiring?
See what the same hours would cost with a UK-based employee
When including employer NI, pension and recruitment costs, savings can reach up to 78%
Essentials
£794/month
£520/month
£274/month (35%)
Growth
£1,319/month
£810/month
£509/month (39%)
Scale
£2,112/month
£1,200/month
£912/month (43%)
UK figures based on National Living Wage (£12.21/hr) only, excluding employer NI, pension, equipment, and recruitment costs.
The more you commit, the more you save
Essentials → Growth
Pay just £290 more per month to unlock 10 extra hours per week. The same hours in the UK would cost you £525 more.
Go Full-Time with Scale
A dedicated, full-time, UK-standard professional for just £1,200/month. The UK equivalent? £2,112/month.
Find Your Fit
Compare our tiers at a glance
| Feature | Essentials | Growth | Scale |
|---|---|---|---|
| Hours per week | 15 hrs | 25 hrs | 40 hrs |
| Monthly price | £520 | £810 | £1,200 |
| UK equivalent | £794 | £1,319 | £2,112 |
| Monthly saving | £274 (35%) | £509 (39%) | £912 (43%) |
| Ideal for | Startups | Growing businesses | Established businesses |
| Dedicated manager | — | — | ✓ |
| Strategy reviews | — | — | ✓ |
| Multi-channel | Email / chat | Email / chat / phone | Full coverage |
| Get started | Get Started | Get Started | Get Started |
Industries We Work With
Frequently Asked Questions
Everything you need to know before getting started.
No. All Aetherbloom packages run on monthly rolling contracts. No long-term commitments, no exit penalties. You can scale up, scale down, or pause with 30 days’ notice. We earn your business every month, not just at the start.
This is one of the most common questions we get and a fair one. Our team are selected specifically for their communication skills, cultural fluency and understanding of UK business standards. Every team member goes through UK-focused training before they interact with a single client. Most customers simply experience great service.
South Africa operates within one to two hours of UK time, meaning your Aetherbloom team is working while your customers are working. No overnight lag, no morning backlog to clear. It is one of the practical reasons South Africa works so well for UK businesses compared to other outsourcing destinations.
The same way most modern businesses manage remote teams, with clear processes, the right tools and regular communication. From day one you will have a named point of contact, access to weekly performance dashboards, and direct communication channels with your team. We work within your existing tools wherever possible, whether that's Slack, Teams, HubSpot or something else entirely.
We manage all resourcing, scheduling, and HR internally. If someone is unavailable, cover is arranged without any disruption to your service. If a team member moves on, we handle recruitment, onboarding, and knowledge transfer, you won't be starting from scratch.
Completely. All team members are trained to UK GDPR standards and data protection compliance is built into our operations, not bolted on. We work within your existing systems and platforms, meaning your data stays where you put it. We are ICO registered and happy to discuss our data handling practices in detail before you commit to anything.
No. The price you see is the price you pay. No onboarding fees, no training costs, no hidden extras. If you need a bespoke package, we will quote transparently before anything is agreed.
Most clients are up and running within seven days of signing off. In some cases faster. We handle the onboarding process and do not consider a client live until we are confident the team is ready to represent your business properly.
After your assessment call, we recommend the right package and build a brief around your business, your tone of voice, your processes, your tools, your customers. Your team is trained specifically on your business before they handle a single interaction. We do not believe in learning on the job at your customers' expense.
Yes. We offer a two-week money back guarantee so you can experience the service before you fully commit. If it is not right for you, we will refund you. No awkward conversations, no conditions.
We work across legal, property and estate agencies, e-commerce, healthcare, hospitality, financial services, charities, and general SME operations. If your sector is not listed, get in touch. Chances are we have relevant experience or can find the right person.
Ready to Scale with Confidence?
Book a free discovery call and find out exactly how Aetherbloom can support your business.
