Digital Customer Success Packages
Scalable, remote-first support to manage customer interactions, drive satisfaction and ease operational pressure without the overhead.
Essentials Tier
Ideal for: Startups needing foundational, reliable support
Multi-Channel Assistance
- Email & live chat coverage
- Pre-approved FAQ handling (up to 5)
Order & Account Management
- Order processing/tracking
- CRM updates (e.g. HubSpot, Salesforce)
Reporting & Quality
- Weekly performance dashboards
- Response time monitoring
Growth Tier
Ideal for: Growing businesses needing comprehensive support
Enhanced Customer Care
- Multi-channel support (email, chat, phone)
- Advanced query handling
Process Management
- Returns & refunds processing
- Complaint resolution
Analytics & Insights
- Customer satisfaction tracking
- Performance optimisation
Scale Tier
Ideal for: Established businesses requiring dedicated teams
Dedicated Team
- Dedicated account manager
- Specialised team training
Advanced Operations
- Custom workflow development
- Integration management
Strategic Support
- Monthly strategy reviews
- Continuous improvement
Call Centre Solutions
Voice-first support for businesses needing inbound, outbound,
and sales-focused customer engagement.
Reception
Tier
Ideal for: Small businesses needing a friendly voice on the line
Inbound Call Handling
- Call answering & routing
- CRM updates & call logging
- Appointment scheduling
- Standard FAQs
Engagement
Tier
Ideal for: Medium-sized businesses ready for full-time call coverage
All Reception features
- Outbound follow-ups & courtesy calls
- Upselling (optional commission model)
- Basic complaint handling
Sales Accelerator Tier
3 agents with shift coverage
Ideal for: Businesses focused on lead generation & sales growth
All Engagement features
- Cold calling & lead qualification
- Custom scripts & campaign management
- Live dashboards & call QA
- Priority escalation management
Aetherbloom vs Traditional Outsourcing
See the difference ethical outsourcing makes
| Feature | Aetherbloom | Traditional BPO |
|---|---|---|
| Cultural Alignment | UK-focused training | Generic approach |
| Setup Time | 7 days | 4-6 weeks |
| Quality Standards | UK compliance certified | Variable |
| Social Impact | Empowering women | Minimal |
| Transparency | Full visibility | Limited |
Add-On Services (From £8/hour)
Specialist support to scale your operations,
bespoke packages available upon request.
HR Support
Recruitment assistance, employee onboarding, and HR administration
Virtual Administration
Diary management, inbox organisation, and task coordination
Book-keeping & Accounting
Invoice processing, expense tracking, and financial administration
Custom reporting & insights
We also build PowerApps to help automate your workflow using Microsoft 365
Business Coaching
Strategic guidance, process optimisation, and growth planning
Website Design
Web development, design support, and digital presence management
Why Clients Choose Aetherbloom
What sets us apart in the outsourcing landscape
Ethical Outsourcing
Your support powers real employment for women in South Africa.
Culturally Aligned
Our teams are fluent in UK business standards and tone.
Tool Integration
We work with Zendesk, HubSpot, Shopify and more.
